Legal
Shipping Policy
Every LUNE order is prepared with care and dispatched from the United Arab Emirates. Here is what to expect once your order is placed.
Last updated 8 July 2026
Processing time
Orders are processed within one to three business days, excluding Fridays and public holidays in the UAE. During new collection launches and peak periods, preparation may take a little longer. You will receive a confirmation email as soon as your order has been dispatched.
Delivery within the UAE
Domestic orders are delivered by a tracked courier, typically within one to three business days of dispatch. Delivery covers all seven emirates.
GCC delivery
We ship across the Gulf — Saudi Arabia, Kuwait, Qatar, Bahrain and Oman — with tracked express delivery, usually arriving within three to seven business days of dispatch depending on destination and customs clearance.
Worldwide delivery
LUNE ships internationally to most countries. International orders are sent by tracked express courier and generally arrive within five to twelve business days of dispatch, subject to local customs processing. Remote regions may take longer.
Shipping rates
Shipping is calculated at checkout based on your destination and settled in AED. Any promotional or complimentary shipping offers will be applied automatically to eligible orders.
Tracking
Once your order leaves our studio you will receive a dispatch email containing your tracking number and a link to follow your parcel. Please allow up to twenty-four hours for tracking to become active.
Duties, taxes and customs
International orders may be subject to import duties, taxes and customs charges levied by the destination country. These are set by local authorities and are the responsibility of the recipient. LUNE has no control over these charges and cannot predict their amount. We recommend contacting your local customs office before ordering if you would like an estimate.
Address accuracy
Please review your shipping details carefully before completing checkout. LUNE is not responsible for parcels delayed or lost due to an incomplete or incorrect address. If you notice an error, contact us as soon as possible and we will amend the order if it has not yet been dispatched.
Questions
For any question about your delivery, write to us at support@lune-brand.com and our team will be glad to help.