Privacy Policy

Who we are

LUNE is a modest-fashion label based in the United Arab Emirates, operating this online store. This policy applies to personal data we handle when you visit our website, place an order or contact us.

Information we collect

We collect only what we need to run the store and serve you well:

• Contact and order details — your name, email address, phone number, and billing and shipping addresses.
• Account information — if you create an account, the details you choose to save with us.
• Order history and correspondence — the items you buy and any messages you send our team.
• Technical data — IP address, device and browser type, and pages viewed, gathered through cookies and analytics.

We do not store your full card details on our servers. Payments are handled directly by our payment processor, as described below.

How we use your information

• To process, fulfil and deliver your orders.
• To provide customer support and respond to your enquiries.
• To send order confirmations, shipping updates and service notices.
• To send marketing about new collections where you have opted in — you can unsubscribe at any time.
• To improve our website and prevent fraud, and to meet our legal and accounting obligations.

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the site is used. Analytics tools give us aggregated insight into traffic and performance so we can improve the experience. You can manage or block cookies through your browser settings, though some features may not work as intended without them.

Payments

Card, Apple Pay and Google Pay payments are processed securely by Stripe. When you pay, your card information is transmitted directly to Stripe over an encrypted connection and is handled in line with Stripe’s own privacy policy and PCI-DSS standards. LUNE receives confirmation of payment but does not see or store your full card number.

Sharing your information

We do not sell your personal data. We share it only with trusted providers who help us operate the store, and only as far as needed:

• Payment processing — Stripe.
• Shipping and delivery — our courier partners.
• Email, hosting and analytics service providers.
• Authorities or advisers where we are required to by law.

Data retention

We keep your personal data for as long as your account is active or as needed to provide our services, and thereafter for as long as required to meet legal, tax and accounting obligations. When data is no longer needed, we securely delete or anonymise it.

Your rights

You may ask us to access, correct or delete your personal data, to restrict or object to certain processing, or to receive a copy of the data you have provided. You may also withdraw consent to marketing at any time. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

Security

We use appropriate technical and organisational measures, including encrypted connections, to protect your data. No method of transmission over the internet is completely secure, but we work to safeguard your information and to limit access to those who need it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date above.

Contact us

For any privacy question or request, write to us at support@lune-brand.com.