Good to know
Frequently Asked Questions
Everything you might want to know before you order — shipping, sizing, fabric care and returns. If a question remains, we are only a message away.
Do you ship worldwide, and how long does it take?
Yes. We ship across the UAE and internationally. Orders within the UAE typically arrive within two to four working days, while GCC and worldwide deliveries usually take five to ten working days once dispatched. You will receive a tracking link the moment your order leaves our atelier.
Will I have to pay customs or duties?
Orders within the UAE include all applicable taxes. For international destinations, any customs duties or import charges are set by the receiving country and are the responsibility of the recipient. They are not collected at checkout, and your local carrier will invoice them on delivery.
What is your returns and exchange policy?
Unworn pieces in their original condition, with tags intact, may be returned or exchanged within fourteen days of delivery. Request a return through your account or by contacting us and we will guide you from there. For hygiene reasons, prayer abayas and final-sale items are not eligible.
How do LUNE abayas and kaftans fit?
Our abayas and kaftans are cut for a relaxed, floor-skimming drape rather than a fitted silhouette. Each product page lists garment length and measurements, which we suggest comparing to a piece you already own. If you fall between sizes, size down for a closer line or up for extra ease. When in doubt, message us before ordering.
What fabrics do you use, and how should I care for them?
We work with fluid crepes, satins and soft woven blends chosen for their weight and movement. Care instructions are sewn into every garment; as a rule, dry cleaning or a gentle cold hand-wash best preserves colour and drape. Avoid wringing, dry flat or on a padded hanger, and press on a low heat.
Which payment methods do you accept?
We accept all major debit and credit cards, together with Apple Pay and Google Pay. Every payment is processed securely and your card details are never stored on our servers. Prices are shown in AED and can be viewed in several currencies using the switcher.
How can I track my order?
Once your order is dispatched we will email you a tracking link, and you can view its status at any time under Orders in your account. If an update seems slow to appear, allow a working day for the carrier to scan your parcel before getting in touch.
How can I reach you?
Our team is here for help with sizing, orders and styling. Email us at support@lune-brand.com or message us on WhatsApp, and follow new arrivals on Instagram. We reply within one working day, Sunday to Thursday.